If you receive a damaged item, an item in error, or there is a problem with your order in general, please contact us at info@spectacularoptical.com straight away and we’ll look into the matter and/or replace the item where necessary.

In the unlikely case that any books are found to be defective due to a manufacture fault, please note that for auditing purposes, we will require photos of any such defect and also proof of destruction in order to raise credits/replacements for said items. This is a requisite of our global manufacturers in order to process and log any claims/replacements.

For items delayed or missing in transit, we request 30 days before a replacement is sent.

In the event that a refund is requested for an item purchased in error, please contact us at info@spectacularoptical.com immediately. Refunds are minus the standard fee taken for each transaction by the ecommerce payment provider.